General Terms and Conditions

This site is the property of SIGMANORTEC S.R.L., Commercial Company headquartered in Urechesti Village, Linia Mare Street no. 6, Gorj, Romania, Tax Identification Code RO38501564, registered at the Trade Register under number J2017001182185.

Accessing and using this site implies your acceptance of the terms and conditions below.

It is recommended to read all the terms and conditions.

At the moment of visiting the website and placing the order, you agree to the following:

An order placed and sent does not constitute an obligation until it is confirmed and dispatched.

Sigmanortec.ro This site is intended exclusively for specialists, both Individuals and Legal Entities. The products sold on our website are meant for prototyping and application development, require knowledge of electronics and programming, and do not come with assembly/use instructions other than those provided on the product pages.

Personal Data and GDPR

The data collected from you during browsing, ordering, and other occasions are considered private; sigmanortec.ro commits to strictly respecting the confidentiality of clients' data and not to transmit this data to third parties, other than those specified in this section, necessary for the delivery of the package and the issuance of the invoice.

Personal data is stored for an indefinite period or until a request to delete this data is received. It is kept as long as you have an active account open on the site. sigmanortec.ro. These data contain:

Delivery and billing address (First Name, Last Name, Email, Phone, Full address)
IP Address
Site login history
Shopping carts
Order history
Complementary addresses
Favorite products
Purchased products

The user's personal data (email address) will be used by sigmanortec.ro only for:

sending the confirmation and the delivery/payment status of the order
changing the order status
in case it is necessary to contact the client for the successful completion of the order
Subject: Review Request for Your Recent Order Dear [Customer's Name], We hope you are enjoying your recent purchase from [Your Company Name]. We would love to hear your feedback about your experience and the product. Please take a moment to leave a review by clicking the link below: [Review Link] Your opinion helps us improve and assists other customers in making informed decisions. Thank you for choosing [Your Company Name]! Best regards, [Your Name] [Your Position] [Your Company Name] [Contact Information]
sending the invoice by email

The personal data collected at the time of placing orders will be transmitted to the courier services strictly for the purpose of shipping the package. The data sent to the courier includes Name and Surname/Company Name, Delivery Address, Phone Number, as well as other information necessary for the delivery.

The user's phone number will be used strictly for the delivery of the package (it is transmitted to the courier through the generation of the AWB) and to contact the customer only for issues or clarifications related to the order being processed.

The personal data provided in the Billing Address will be used for generating the tax invoice and will be stored in the invoicing software, whether it is of the "local" type or the "cloud" type.

We use the cloud-based billing service "SmartBill". It complies with GDPR requirements. The personal data collected by this service is used exclusively for providing the services offered by SmartBill - billing and management. Billing and management data are required by law and are recorded in the SmartBill program for a clearly defined purpose imposed by law.

Data collected by SmartBill: data entered in the billing address, First Name, Last Name, Full Address, Email Address, Phone Number.

SmartBill is authorized to send messages by email on our behalf (in our case, only the invoice) and to collect and process information about whether the documents sent and hosted on the SmartBill platform have been opened and/or viewed by our clients.

The duration of the processing of personal data is identical to the duration of the main service supply contract between Sigmanortec. S.R.L. and Intelligent IT S.R.L. (SmartBill). The personal data present in SmartBill are stored in the data centers in Ireland and Germany of Amazon Web Services Inc. Seattle, US, which is certified in the US-EU data protection program called Privacy Shield and is GDPR-compliant.

To avoid the sender of the email being registered as SPAM, the invoice is sent in electronic format not as an attachment, but through a link that establishes a secure connection to our account and allows viewing, printing, and downloading the invoice.

Your rights:

You have the right to know the reason why your personal data is necessary.
Right of access: you have the right to access your personal data that we are aware of.
The right to correction/rectification of personal data.
You have the right to revoke our access to your personal data.
You have the right to transfer your personal data.
To exercise these rights, please contact us at [email protected]

You can download a copy of the personal data we hold about you at any time directly from your account, in the GDPR section.

The deletion of your personal data from our database can be done with a written request sent to the address [email protected]

Media

In case of an upload from you to the website of a file or images, we recommend avoiding sending files with "stored location data." All received files will be treated as public.

Cookies

This site stores "cookie" data such as login information to retain details related to the shopping cart and site navigation, as well as anonymous analytical information for monitoring traffic on this site.

Cookies used:

Google Analytics: for collecting anonymous data regarding website traffic.
CloudFlare: for identifying safe traffic sources
PayPal: for processing payments through PayPal and for fraud prevention
Facebook: marketing goals and tracking website visits
Google Fonts: for displaying web fonts, view the IP address
YouTube: allows the playback of YouTube content on the site and keeps track of visits on the site.

Enable/Disable and Delete cookies

You can use your web browser to manually delete cookies. You can change your browser settings so that you receive a notification whenever a cookie is placed. However, keep in mind that our website may not function properly if cookies are disabled. After deleting the cookies, when you access our website again, they will be placed again.

Content from other sites

The products on this site may include embedded content (videos, photos, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor had entered that site directly.

These websites may collect personal data, use cookies, and monitor your interaction with that site.

We do not assume any responsibility regarding the content and/or potential viruses on the websites present in the form of links on sigmanortec.ro, because these sites are not under our control.

For creating product descriptions and their technical specifications, we use external websites as inspiration and for documentation purposes. The photos are provided by suppliers or can be taken manually. We do not copy content from other websites and will take all legal measures to protect our content. Product descriptions are made manually, typed out, which is why grammatical errors may occur.

Delivery and National Order (Romania)

The products are delivered in Romania only through the following courier services/methods:
Cargus
Sameday
Sameday - Easybox
Fan Courier
GLS
Personal Pickup from our store (Calea Bucuresti no. 9, Targu Jiu, Gorj, 210146).
Adding products to a previous order that has not yet been processed

All orders over 130 RON benefit from Free Shipping via Sameday - Easybox courier in all localities in Romania, without additional kilometer charges, regardless of the package weight.

The minimum order for courier shipping is 30 Lei (VAT included), product value. There are additional costs for each shipment (packaging, shipping note, labor) that cannot be covered for orders below this amount. Some products, depending on their nature, have a minimum order quantity. These conditions do not apply to in-store pickups. We reserve the right to limit the maximum order quantity, both in physical stores and online, for any product in the catalog.

Orders paid on delivery (Cash on delivery) are subject to a cash on delivery fee.

Orders are placed exclusively online. We reserve the right to accept or decline orders received by phone or other means of communication.

Customers who have a history of orders refused at delivery will have their access to the cash on delivery payment method restricted. They will still be able to place orders on the site, but delivery will be conditional on advance payment of the package.

We do not usually confirm orders placed on the website by phone, except in cases where we have questions related to the order or the customer, or incomplete addresses.

To protect the products during transportation, we pack all parcels in cardboard boxes with plastic bags and bubble wrap where necessary (fragile products, displays, etc.).

At the time the order is shipped, you will receive a tracking number by email. The AWB number in the GLS application will be available for tracking around 00:00 (the time when the package usually arrives at the main hub). On the day of delivery, an SMS containing the courier's number who will make the delivery will be sent to the mobile phone number provided in the order.

The "in-store pickup" option is free. Parcels for in-store pickup do not have priority over other online orders; they will be packaged and you will receive an email when they are ready for pickup.

We offer customers the option to add other products to their order by placing an order and selecting the shipping method "Completion of previous order." Orders placed with this option will be considered only if the main order has not yet been processed and does not have contractual obligations.

As a rule, all orders placed by 2 PM are handed over to the courier on the same day to be delivered the next day, with exceptions occurring on days when the volume of packages does not allow this.

International Delivery and Order (Europe)

Products are delivered in Europe only through the following courier services / methods:

Sameday International
GLS International
DHL International

The minimum order for courier shipping is 10 EURO (VAT included), product value. There are additional costs for each shipment (packaging, shipping note, labor) that cannot be covered for orders below this amount. Some products, depending on their nature, have a minimum order quantity. These conditions do not apply for in-store pickups. We reserve the right to limit the maximum order quantity, both in physical stores and online, for any product in the catalog.

Orders are placed exclusively online. We reserve the right to accept or decline orders received by phone or other means of communication.

We do not usually confirm orders placed on the website by phone, except in cases where we have questions regarding the order or the customer, incomplete addresses, etc.

To protect the products during transportation, we pack all parcels in cardboard boxes with plastic bags and bubble wrap where necessary (fragile products, displays, etc.).

At the time of shipping the order, you will receive a tracking number by email.

As a rule, all orders placed before 2 PM are handed over to the courier on the same day, with exceptions occurring on days when the volume of packages does not allow this.

Payment

You can choose from the following payment options:

Cash on delivery: Pay the courier upon delivery
Bank transfer: Pay into the bank account via Payment Order
SEAP Payment: Only for institutions. The acquisition takes place within SEAP, and payment is made within 30 days to a commercial account or a Treasury account.
Online payment by card via EuPlatesc.roIt looks like your message is empty. Could you please provide the Romanian text you'd like me to translate into English?

When you choose to pay by card on our website, you will need to provide specific information about your card. All transactions made on this site are secure and benefit from the 3D Secure protection protocol, which ensures an additional verification of the payment's authenticity.

3D Secure is a service offered by banks that protects online transactions against fraud by requiring an additional verification code to confirm the cardholder's identity during the transaction.

It is your responsibility to ensure that you provide the correct and valid card information and have the necessary funds available in the account. All card-related information is processed through a secure payment gateway and is not stored on our servers.

We recommend that you carefully read the instructions and terms of your card provider and be aware of any fees or commissions that may be applied to the transaction. Using the card payment service on our website implies acceptance of the terms and conditions of this service.

PayPal: Available only for orders from EU member states, in EURO currency.

Payment availability by area:

Europe: Payment by PayPal only
Romania: Cash on delivery, Online payment by card through EuPlatesc.ro, Payment by transfer, Payment at the Treasury

Sigmanortec Loyalty Program

General provisions
Sigmanortec offers customers a Loyalty Program through which they can accumulate credit in the form of points from orders placed on the website. The program is available to all users with an active account on the platform. Sigmanortec.ro. By participating in the Loyalty Program, the customer accepts the terms and conditions of this chapter.

Accumulation of loyalty credit
For every order placed on Sigmanortec.ro, The customer receives a 5% credit calculated from the value of the products in the order (value excluding shipping).
The credit is automatically calculated in the customer's account after the order is confirmed.
The credit generated for an order initially enters the "Pending" status and becomes usable only after 15 days from the order shipping date, to cover possible returns or modifications.
In the case of order cancellation or product returns, the corresponding credit is automatically canceled or adjusted.

The use of loyalty credit
After 15 days, the credit becomes "Available" and can be converted by the customer into a value voucher usable for purchases on the website.
The credit cannot be used directly when placing an order; it must be converted into a voucher.
The credit is not transferable to other accounts and cannot be converted into money.
The created voucher can be used for the purchase of products, respecting the thresholds and usage conditions available during the checkout process. Shipping cannot be paid using credit or the voucher, unless otherwise specified in temporary campaigns.

Validity of credit and vouchers
The accumulated credit (points) does not have an expiration date and remains available in the customer's account until converted into a voucher.
After conversion, the resulting voucher is valid for 360 days from the date of issue.
After the expiration date, the voucher is automatically invalidated and can no longer be reactivated, extended, or refunded.

Conditions and limitations
Credits and vouchers are applicable only for orders placed online on Sigmanortec.ro.
The loyalty program does not apply to orders for legal entities that benefit from special commercial conditions, negotiated discounts, or personalized quotations.
Sigmanortec reserves the right to modify the granted percentage, the calculation method, or the program conditions, with prior notification to clients through the update of the Terms and Conditions.
Any attempt at abuse, fraud, or improper use of credits may lead to account suspension and cancellation of the accumulated credit.

Termination or modification of the schedule
Sigmanortec reserves the right to suspend or close the Loyalty Program, providing users with a reasonable period to use their existing credit or vouchers.
Subsequent modifications will be communicated by updating this document and will take effect from the date of publication on the website.

Warranty

The products sold come with a legal warranty of conformity, meaning they comply with the specifications presented on the website. The images are for informational purposes only, and the products may have slight differences in appearance or components depending on the batch, without affecting functionality.

The warranty is granted in accordance with the applicable legislation (Law 449/2003), based on a prior written notification (email). The product will be shipped only after our confirmation, in the original packaging and accompanied by all received accessories.

Kits and products that require assembly are covered by a warranty only on the components, up to the moment of assembly. Consumable products and those subject to normal wear and tear are excluded from the warranty.

The warranty covers exclusively manufacturing defects. It does not apply in cases of damage caused by improper use, incorrect power supply, faulty installation, interventions on the product, or external factors. Products that show physical defects (dents, cracks, burnt components, etc.) are not covered by the warranty.

In the case of product replacement, if it subsequently presents similar defects caused by improper use, the warranty no longer applies.

For products that require specialized installation, it is recommended to use qualified personnel. Malfunctions caused by improper installation are not covered by the warranty.

In the case of an unjustified request, the customer will bear the round-trip transportation costs.

The warranty claim is made based on the invoice or receipt, without the need for other documents. The warranty certificate can be downloaded from the customer account.

The products are intended for users with technical knowledge. Sigmanortec S.R.L. It does not assume responsibility for the improper use of these or for any resulting damages, with liability being limited to the replacement or refund of the product's value during the warranty period.

The use of the products in applications critical to human safety (e.g., medical systems, military, life support) is prohibited. The user assumes full responsibility for the use of the products and for their integration into their own applications.

Liability

The seller does not assume responsibility for the use, operation, or performance of the ordered products, as most of the products sold through the website are intended for research, development, experimentation, or technical use by qualified individuals. The products are not intended for use by consumers without specialized technical knowledge.

The information presented on the website is for informational and guidance purposes. The client bears full responsibility for choosing the products, for verifying their compatibility with their own applications, and for using them under appropriate conditions. The seller does not offer any express or implied warranty regarding the suitability of the products for a specific purpose.

The seller cannot be held responsible for delays in the shipment or delivery of the products, as these timeframes are estimated and do not constitute firm contractual obligations.

Product Returns

Products purchased remotely can be returned in accordance with O.U.G. 34/2014. The consumer has the right to notify the trader in writing of their withdrawal from the purchase, without penalties and without stating a reason, within 14 calendar days from receiving the product or, in the case of services, from concluding the contract. The return of products will be done at the customer's expense, within 14 days from the contract termination. It is recommended to use the same transport service that was used for receiving the products.

SIGMANORTEC S.R.L. We will refund the order amount as soon as possible upon receiving the returned product. In case of cancellation of the purchase, all delivery costs borne by our store will be deducted from the refunded amount, even if the buyer benefited from free delivery.

The return shipping cost, via Sameday, updated as of the date 04.04.2024 It is 23.50 RON, VAT included.

Definition of the sales contract (art. 2, 5): any contract under which the professional transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price thereof, including any contract whose object consists of both goods and services.

The conclusion of the contract takes place at the moment of issuing the tax invoice and not at the time of placing the order or issuing the automatic confirmation of its receipt.

Article 12 mentions that the exercise of the right of withdrawal terminates the obligations of the contractual parties. The returned product must be in the same condition as it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical alterations, dents, chips, scratches, shocks, signs of excessive use and/or unauthorized interventions, etc., are not accepted for return.

The provisions of Emergency Government Ordinance 34/2014 apply only to the consumer defined as any natural person or group of natural persons constituted as associations, as defined in Article 2, point 2 of Government Ordinance 21/1992 regarding consumer protection, republished, with subsequent amendments and completions.

The consumer is only responsible for the reduction in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products. In accordance with Directive 2011/83/EU, recital (47) states: to establish the nature, characteristics, and functioning of goods, the consumer should handle and inspect them in the same way as they would be allowed to do in a store; for example, the consumer should only try on a clothing item, not wear it.

Some products are marked with a seal applied by the manufacturer on the packaging. This seal is not mandatory, its presence being specific to the manufacturer. The presence of the seal is not required to prove that the product is exactly in the form and condition in which it was released by the manufacturer. Damage to the seal does not impose any limitation on the right to withdraw from the contract.

SIGMANORTEC S.R.L. They may refuse to collaborate with consumers who have abused the right to withdraw from a purchase. Notification to these consumers will be made prior to the imposition of restrictions regarding the sale of products or services.

Procedure for contract withdrawal

Exercising the right of withdrawal

The consumer informs SIGMANORTEC S.R.L. Regarding the decision to withdraw from the contract through one of the following options: a model form or an unequivocal declaration made on a durable medium (paper, email, or fax). The consumer has 14 days from the receipt of the products to announce the withdrawal from the contract.

Obligations incumbent on SIGMANORTEC S.R.L.

Full refund of the amounts paid, including delivery costs, in cases where: the delivered product does not meet the specifications on the website, the product is non-functional within the first 48 hours (2 working days) from receipt, the wrong product is delivered (except in cases where the consumer explicitly chose a different type of delivery than standard delivery). Refunds will be made using the same reasonably applicable payment methods (in the case of cash on delivery payments, the refund will be made by bank transfer to an unequivocally provided bank account by the consumer). The refund obligation will be fulfilled within 3 working days from the receipt of the products.

The obligations incumbent on the consumer

The products are handed over to SIGMANORTEC. S.R.L. Personally or handed over to an authorized person (designated courier) without unjustified delay and within a maximum of 14 days from the announcement of the withdrawal decision from the contract. The consumer bears the return costs. The consumer is only responsible for any depreciation of the products resulting from handling them in a way different from what is necessary to determine the nature, characteristics, and functioning of the products.

Non-compliant products

You can request the return of non-compliant products in the following cases:

The delivered product does not match the specifications on the website. You can request its return for replacement or a full refund (if the product is no longer available).
Product non-functional within the first 48 hours (2 working days) from receipt. In case the purchased product was delivered non-functional or has manufacturing defects, it will be replaced with a functional product, following a written notification or by presenting it at the headquarters within 48 hours from receiving the product.
Product in damaged package. For products whose packages show visible damage upon receipt by courier, we recommend refusing to accept them. As evidence, the package can be photographed and a report can be drawn up together with the courier company's representative, mentioning the condition of the package at the time of delivery. The risk of loss or damage to the products is fully transferred to you the moment you take physical possession of the product. Any subsequent complaints will not be considered. In case a carrier appointed by the consumer is used, the risk is transferred at the moment the products are delivered to the carrier.
Products delivered incorrectly. In case a product other than the one ordered has been delivered.

Return costs for the situations presented above (but not in the case of cancellation of purchase) are borne by our store.

Return requests should be notified to our email. [email protected] or by presenting yourself at our headquarters with the respective product within 48 hours of receiving the product.

Product returns at the Sigmanortec headquarters can be made from Monday to Friday between 12:00 PM and 4:00 PM. We recommend shipping via courier.

Mention
In all the above cases, except for those related to defects during the warranty period, the products must be returned in the condition in which they were received, preferably in the original packaging and necessarily accompanied by all original accessories and documents. Damage to the products or putting them in a condition that makes their resale impossible may incur costs for bringing them back to compliance/initial condition of up to 100% of the product's value.

Any change in the condition of the products or damage to their original packaging, making it impossible to sell the product as new, will automatically lead to the application of a return procedure subject to administrative fees for restoring the products to the condition in which they were delivered; the fees range between 0 and 100% of the product's original value. The amount of the administrative fee will be communicated to the customer upon receipt of the damaged/modified products.

Contact

Sigmanortec S.R.L.
9 Bucharest Road St., Targu Jiu, Gorj
Romania
Website: https://www.sigmanortec.ro
Email: [email protected]
Phone: +40 786 100 500