General Terms and Conditions

This website is the property of SIGMANORTEC S.R.L., a commercial company with its registered office in Urechești village, Linia Mare Street no. 6, Gorj, Romania, Tax Identification Number RO38501564, registered with the Trade Register under number J2017001182185.

Accessing and using this site implies your acceptance of the terms and conditions below.

It is recommended to read all terms and conditions.

By visiting the site and placing an order, you agree to the following:

An order placed and sent does not constitute an obligation until it has been confirmed and shipped.

sigmanortec.ro/en/ This is a site intended exclusively for specialists, individuals, and legal entities. The products sold on our website are intended for prototyping and application development, require electronics and programming knowledge, and are not accompanied by assembly/use instructions other than those provided on the product pages.

Personal Data and GDPR

The data collected from you during browsing, ordering, and other occasions are considered private; sigmanortec.ro/en/ It undertakes to strictly respect the confidentiality of customers’ data and not to transmit this data to third parties other than those specified in this section, necessary for the delivery of the parcel and the issuance of the fiscal invoice.

Personal data are stored for an indefinite period or until a request is received to delete this data. They are kept as long as you have an active account open on the website. sigmanortec.ro/en/. These data contain:

Delivery and billing address (Last name, First name, Email, Phone, Full address)
IP address
Connection history to the site
Shopping carts
Order history
Complementary addresses
Favorite products
Purchased products

The user's personal data (email address) will be used by sigmanortec.ro/en/ “only for:”

sending the confirmation and the delivery/payment status of the order
changing the order status
in case it is necessary to contact the customer for the proper completion of the order
an email for the review of a recent order
sending the invoice by email

The personal data collected at the time of placing orders will be transmitted to courier services strictly for shipping the package. The data transmitted to the courier are First and Last Name/Company Name, Delivery Address, Phone Number, as well as other information necessary for making the delivery.

The user’s phone number will be used strictly for parcel delivery (it is transmitted to the courier when the AWB is generated) and to contact the customer strictly for issues or clarifications related to the order currently being processed.

The personal data provided in the billing address will be used to generate the fiscal invoice and will be stored in the invoicing software, whether it is local or cloud-based.

We use the cloud-based service “SmartBill” for invoicing. This service complies with GDPR requirements. The personal data collected by this service is used exclusively for the purpose of providing the services offered by SmartBill—billing and inventory management. The data for billing and inventory management is required by law and is recorded in the SmartBill program for a clearly defined purpose imposed by law.

Data collected by SmartBill: the data entered in the billing address, Last name, First name, full address, email address, phone number.

SmartBill is authorized to send messages by email on our behalf (in our case, only the invoice) and to collect and process information on whether the documents sent and hosted on the SmartBill platform have been opened and/or viewed by our customers.

The duration of processing personal data is identical to the duration of the main service supply contract between Sigmanortec S.R.L. and Intelligent IT S.R.L. (SmartBill). The personal data present in SmartBill are stored in the datacenters in Ireland and Germany of Amazon Web Services Inc., Seattle, US, which is certified under the US-EU data protection program called Privacy Shield and is GDPR-compliant.

To avoid the sender’s email being registered as SPAM, the invoice is sent in electronic format not as an attachment, but via a link that creates a secure connection to our account and allows the invoice to be viewed, printed, and downloaded.

Your rights:

You have the right to know the reason why your personal data is needed.
Right of access: you have the right to access your personal data that we know about.
The right to correct/rectify personal data.
You have the right to revoke our access to your personal data.
You have the right to transfer your personal data.
To exercise these rights, please contact us at [email protected]

You can download a copy of the personal data we hold about you at any time directly from your account, in the GDPR section.

The deletion of your personal data from our database can be carried out by a written request sent to the address [email protected]

Media

In the case of an upload from your side to the site of a file or images, we recommend that you avoid sending files with “saved location data.” All received files will be treated as public.

Cookies

This site stores “cookie” data such as login information, information related to the shopping cart and site navigation, as well as anonymous analytical information for monitoring traffic on this site.

Cookies used:

Google Analytics: for collecting anonymous data about website traffic.
CloudFlare: for identifying safe traffic sources
PayPal: for processing payments through PayPal and for fraud prevention
Facebook: marketing purposes and tracking website visits
Google Fonts: for displaying web fonts, view the IP address
YouTube: allows YouTube content to be played on the site and keeps track of site visits

Enable/Disable and Delete cookies

You can use your web browser to manually delete cookies. You can change your browser settings so that you receive a notification every time a cookie is placed. However, please note that our site may not function correctly if cookies are disabled. After deleting cookies, when you access our site again, the cookies will be placed again.

Content from other sites

The products on this site may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had directly visited that website.

These sites may collect personal data, use cookies, and monitor your interaction with the site.

We assume no responsibility for the content and/or any viruses on websites present as links on the site. sigmanortec.ro/en/, because these sites are not under our control.

For creating product descriptions and their technical specifications, we use external websites as inspiration and for documentation purposes. The images are provided by suppliers or may be taken manually. We do not copy content from other websites and will take all legal measures to protect our content. Product descriptions are created manually, typed on the keyboard, which is why grammatical errors may occur.

Delivery and National Order (Romania)

The products are delivered in Romania only through the following courier services / methods:
Cargus
Sameday
Sameday - Easybox
Fan Courier
GLS
Personal pickup from our store (Calea București no. 9, Târgu Jiu, Gorj, 210146).
Adding products to a previous order that has not yet been processed

All orders over 130 RON benefit from free shipping via Sameday courier - Easybox in all localities in Romania, with no extra kilometer charges, regardless of the parcel’s weight.

The minimum order for shipment by courier is 30 Lei (VAT included), product value. There are additional costs for each shipment (packaging, transport note, labor) that cannot be covered for orders below this amount. Some products, depending on their nature, have a minimum order quantity. These conditions do not apply to pickups from the store. We reserve the right to limit the maximum order quantity, both in the physical store and online, for any product in the catalog.

Orders paid on delivery (cash on delivery to the courier) are subject to a cash-on-delivery fee.

Orders are placed exclusively online. We reserve the right to accept or decline orders received by phone or through other means of communication.

Customers who have a history of refused deliveries will have access to the cash-on-delivery payment method via courier restricted. They will still be able to place orders on the site, but delivery will be conditional on prepayment of the package.

We do not usually confirm orders placed on the website by phone, except in cases where we have questions regarding the order or the customer, or incomplete addresses.

To protect the products during transport, we pack all parcels in cardboard boxes with a plastic bag and bubble wrap where necessary (fragile products, displays, etc.).

At the time the order is shipped, you will receive a tracking number by email. The AWB number in the GLS app will be available for tracking around 00:00 (the time when, in general, the parcel arrives at the main hub). On the day of delivery, an SMS containing the courier’s phone number who will carry out the delivery will be sent to the mobile phone number provided in the order.

The "pick up from store" option is free. Packages for store pickup do not have priority over other online orders; they will be packed, and you will receive an email when they are ready for pickup.

We offer customers the option to add other products to the order by placing an order and selecting the shipping method “Complete previous order.” Orders placed with this option will be taken into account only if the main order has not already been processed and does not have any contractual obligations.

As a rule, all orders placed by 2:00 PM are handed over to the courier on the same day so they can be delivered the next day, with exceptions occurring on days when the volume of parcels does not allow this.

International Delivery and Order (Europe)

The products are delivered in Europe only through the following courier services / methods:

Sameday International
GLS International
DHL International

The minimum order for shipment by courier is 10 EUR (VAT included), product value. There are additional costs for each shipment (packaging, transport note, labor) that cannot be covered for orders below this amount. Some products, depending on their nature, have a minimum order quantity. These conditions do not apply to in-store pickup. We reserve the right to limit the maximum order quantity, both in the physical store and online, for any product in the catalog.

Orders are placed exclusively online. We reserve the right to accept or decline orders received by phone or through other means of communication.

We do not usually confirm orders placed on the website by phone, except in cases where we have questions about the order or the customer, incomplete addresses, etc.

To protect the products during transport, we pack all parcels in cardboard boxes with a plastic bag and bubble wrap where necessary (fragile products, displays, etc.).

At the time the order is shipped, you will receive a tracking number by email.

As a rule, all orders placed by 2:00 PM are handed over to the courier the same day, with exceptions occurring on days when the volume of parcels does not allow this.

Payment

You can choose from the following payment options:

Cash on delivery: Pay the courier upon delivery
Bank transfer: Pay into a bank account by payment order
SEAP payment: Only for institutions. The purchase is carried out within SEAP, and payment is due within 30 days to a commercial account or Treasury account.
Online payment by card through EuPlatesc.ro:

When you choose to pay by card on our website, you will need to provide specific information about your card. All transactions made on this website are secure and benefit from the 3D Secure protection protocol, which provides an additional verification of payment authenticity.

3D Secure is a service offered by banks that protects online transactions against fraud by requiring an additional verification code to confirm the cardholder’s identity during the transaction.

It is your responsibility to ensure that you provide the correct and valid card information and that you have sufficient funds available in your account. All card-related information is processed through a secure payment gateway and is not stored on our servers.

We recommend that you carefully read your card provider’s instructions and terms and be aware of any fees or charges that may apply to the transaction. Using the card payment service on our website implies acceptance of the terms and conditions of this service.

PayPal: Available only for orders from EU member states, in EUR currency.

Payment availability by area:

Europe: Payment via PayPal only
Romania: Cash on delivery to the courier, Online payment by card through EuPlatesc.ro, Payment by bank transfer, Payment in the Treasury

Sigmanortec Loyalty Program

General provisions
Sigmanortec provides customers with a Loyalty Program through which they can accumulate credit in the form of points following orders placed on the website. The program is available to all users with an active account on the platform. sigmanortec.ro/en/. By participating in the Loyalty Program, the customer accepts the terms and conditions of this chapter.

Accumulation of loyalty credit
For each order placed on sigmanortec.ro/en/, the customer receives a 5% credit calculated from the value of the products in the order (excluding shipping).

The credit is automatically calculated in the customer’s account after the order is confirmed.

The credit generated for an order initially enters the “Pending” state and becomes usable 20 days after the order’s shipment date, to cover possible returns or changes.

In the event of an order cancellation or product return, the corresponding credit is automatically canceled or adjusted.

Use of the loyalty credit

After the 20 days, the credit becomes “Available” and can be converted by the client into a value voucher that can be used for purchases on the website.

The credit cannot be used directly when placing an order; it must be converted into a voucher.

The credit is not transferable to other accounts and cannot be converted into cash.

The created voucher can be used to purchase products, subject to the thresholds and usage conditions available in the checkout process. Shipping cannot be paid from the credit or from the voucher, unless otherwise specified in temporary campaigns.

The free shipping threshold is based on the order payment amount, calculated after applying all discounts and vouchers, including the loyalty voucher. If, after applying the voucher, the payment amount falls below the free shipping threshold, the shipping cost is added to the order according to the rates shown at checkout, even if the value of the products before applying the voucher exceeded the threshold.

Validity of the credit and vouchers
The accumulated credit (points) expires within 3 years and remains available in the customer’s account until it is converted into a voucher or expires.

After conversion, the resulting voucher is valid for 360 days from the date of generation.

After the expiration date, the voucher is automatically invalidated and can no longer be reactivated, extended, or refunded.

Conditions and limitations
Credit and vouchers are applicable only for orders placed online on sigmanortec.ro/en/.

The loyalty program does not apply to orders placed by legal entities that benefit from special commercial terms, negotiated discounts, or customized quotations.

Sigmanortec reserves the right to modify the granted percentage, the calculation method, or the program conditions without prior notice to customers by updating the Terms and Conditions.

Returning an order automatically cancels the points associated with that order.
Any attempt at abuse, fraud, or improper use of credits may result in account suspension and cancellation of the accumulated credit.

Termination or modification of the schedule
Sigmanortec reserves the right to suspend or close the Loyalty Program, providing users with a reasonable period to use any existing credit or vouchers.

Subsequent changes will be communicated by updating this document and will take effect from the date of publication on the website.

Warranty

The products sold benefit from the legal guarantee of conformity, meaning they comply with the specifications presented on the website. The images are for informational purposes only; the products may show minor differences in appearance or components depending on the batch, without affecting functionality.

The warranty is granted in accordance with the legislation in force (Law 449/2003), based on a prior written notification (e-mail). The product should be sent only after our confirmation, in its original packaging and accompanied by all accessories received.

Kits and products that require assembly benefit from a warranty only for the components, until the moment of assembly. Consumable products and those subject to normal wear and tear are excluded from the warranty.

The warranty covers manufacturing defects exclusively. It does not apply in cases of damage caused by improper use, incorrect power supply, faulty installation, interventions on the product, or external factors. Products that show physical defects (dents, cracks, burnt components, etc.) are not covered by the warranty.

In the case of product replacement, if it later shows similar defects caused by improper use, the warranty no longer applies.

For products that require specialized installation, the use of qualified personnel is recommended. Defects caused by improper installation are not covered by the warranty.

In the case of an unjustified request, the customer will bear the round-trip transport costs.

The warranty claim is made on the basis of the invoice or fiscal receipt, without any other documents being required. The warranty certificate can be downloaded from the customer account.

The products are intended for users with technical knowledge. Sigmanortec S.R.L. assumes no responsibility for improper use of them or for any resulting damages, liability being limited to the replacement of the product or refund of its value during the warranty period.

The use of the products in applications critical to human safety is prohibited (e.g., medical systems, military systems, life-support systems). The user assumes full responsibility for the use of the products and for their integration into their own applications.

Responsibility

The seller does not assume responsibility for the use, operation, or performance of the ordered products, as most of the products sold through the website are intended for research, development, experimentation, or technical use by competent persons. The products are not intended for use by consumers without specialized technical knowledge.

The information presented on the site is for informational and guidance purposes only. The customer bears full responsibility for selecting the products, for verifying their compatibility with their own applications, and for using them under appropriate conditions. The seller offers no express or implied warranty regarding the suitability of the products for any particular purpose.

The seller cannot be held responsible for delays in the shipment or delivery of the products, as these timeframes are estimates and do not constitute binding contractual obligations.

Product Returns

Products purchased remotely can be returned in accordance with Government Emergency Ordinance no. 34/2014. The consumer has the right to notify the merchant in writing that they are renouncing the purchase, without penalties and without giving a reason, within 14 calendar days from receiving the product or, in the case of services, from the conclusion of the contract. The return of the products will be at the customer’s expense, within 14 days from the termination of the contract. It is recommended to use the same transport service used for receiving the products.

SIGMANORTEC S.R.L. will refund the value of the order as soon as possible after receiving the returned product. In the event of cancellation of the purchase, all delivery costs borne by our store will be deducted from the refunded amount, even if the buyer benefited from free delivery.

The cost of return shipping via Sameday, updated on 04.04.2024, is 23.50 RON, VAT included.

Definition of a sales contract (art. 2, 5): any contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay their price, including any contract whose subject matter is both goods and services.

The contract is concluded at the moment the tax invoice is issued, and not when the order is placed or when the automatic acknowledgment of receipt is issued.

Art. 12 states that exercising the right of withdrawal terminates the obligations of the contracting parties. The returned product must be in the same condition in which it was delivered (in its original packaging, with all accessories, with the labels intact, and with the documents that accompanied it). Products that show physical alterations, dents, chips, scratches, impacts, signs of excessive use, and/or unauthorized interventions, etc., are not accepted for return.

The provisions of GEO 34/2014 apply only to the consumer, defined as any natural person or group of natural persons organized into associations, as defined in Article 2, point 2 of Government Ordinance 21/1992 on consumer protection, republished, with subsequent amendments and additions.

The consumer is liable only for any diminished value of the products resulting from handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the products. In accordance with Directive 2011/83/EU, recital (47): in order to establish the nature, characteristics, and manner of functioning of the goods, the consumer should handle and inspect them in the same way as would be allowed in a shop; for example, the consumer should only try on a garment, not wear it.

Some products are marked with a seal applied by the manufacturer on the packaging. This seal is not necessarily present; its presence depends on the manufacturer. The presence of the seal is not required to prove that the product is exactly in the form and condition in which it was released by the manufacturer. Damage to the seal does not in any way limit the right to withdraw from the contract.

SIGMANORTEC S.R.L. may refuse to collaborate with consumers who have abused the right to withdraw from a purchase. They will be notified before restrictions are imposed on the sale of products or services.

Withdrawal procedure from the contract

Exercising the right of withdrawal

The consumer informs SIGMANORTEC S.R.L. of the decision to withdraw from the contract by one of the following methods: a standard form or an unequivocal statement made on a durable medium (paper, email, or fax). The consumer has 14 days from receipt of the products to notify the withdrawal from the contract.

The obligations that fall to SIGMANORTEC S.R.L.

Full refund of the amounts received as payment, including delivery costs, in the cases where: the delivered product does not match the specifications on the website, the product is non-functional within the first 48 hours (2 business days) from receipt, or the wrong product is delivered (except where the consumer has explicitly chosen a different type of delivery than standard delivery). The refund of the amounts will be made using the same reasonably applicable payment methods (in the case of cash on delivery, the refund will be made by bank transfer to a bank account clearly provided by the consumer). The refund obligation shall be fulfilled within 3 business days from receipt of the products.

The obligations that fall to the consumer.

The products are handed over to SIGMANORTEC S.R.L. in person or delivered to an authorized person (designated courier) without undue delay and within a maximum of 14 days from the notification of the decision to withdraw from the contract. The consumer bears the return costs. The consumer is responsible only for the reduction in the value of the products resulting from handling them other than what is necessary to determine the nature, characteristics, and functioning of the products.

Non-conforming products

You can request a return for non-conforming products in the following cases:

The delivered product does not match the specifications on the website. You can request its return for replacement or a full refund of the amount paid (if the product is no longer available).
Non-functional product within the first 48 hours (2 working days) from receipt. If the purchased product was delivered non-functional or shows manufacturing defects, it will be replaced with a functional product, following written notification or by presenting it at the headquarters within 48 hours of receiving the product.
Damaged product in parcel. For products whose parcels show visible damage upon receipt by courier, we recommend refusing delivery. For evidence, the parcel may be photographed and a report may be drawn up together with the courier company’s representative, stating the condition of the parcel at the time of delivery. The risk of loss or damage to the products is transferred to you in full at the moment you take physical possession of the product. Any subsequent complaint will not be taken into consideration. If a carrier appointed by the consumer is used, the risk is transferred at the moment the products are delivered to the carrier.
Wrongly delivered products. In case a different product than the one ordered was delivered.

The return costs for the situations presented above (but not in the case of withdrawal from purchase) are borne by our store.

Return requests are notified to our email. [email protected] or by presenting yourself at our headquarters with the respective product within 48 hours of receiving the product.

Product returns at the Sigmanortec headquarters can be made Monday through Friday between 12:00 and 16:00. We recommend shipping by courier.

Mention
In all of the above cases, except for the one concerning defects during the warranty period, the products must be returned in the condition in which they were received, preferably in their original packaging and обязательно accompanied by all original accessories and documents. Damage to the products or putting them into a condition that makes resale impossible may generate costs for restoring them to compliance/original condition of up to 100% of the product’s value.

Any modification to the condition of the products or damage to their original packaging, which makes it impossible to sell the product as new, automatically leads to the application of a return procedure subject to administrative fees for restoring the products to the condition in which they were delivered; the fees range between 0 and 100% of the product’s original value. The amount of the administrative fee will be communicated to the customer upon receipt of the damaged/modified products.

Contact

Sigmanortec LLC
9 Calea București Street, Târgu Jiu, Gorj
Romania
Website: https://www.sigmanortec.ro
Email: [email protected]
Phone: +40 786 100 500