National Delivery and Ordering (Romania)
Products are delivered within Romania through the following courier services / methods:
- Cargus
- Sameday
- Sameday – Easybox
- Fan Courier
- GLS
- In-store pickup (Str. Victoriei no. 159, Targu Jiu, Gorj)
- Add products to a previous unprocessed order
All orders over 130 RON benefit from free shipping via Sameday Easybox, in all localities in Romania, with no additional kilometer charges, regardless of parcel weight.
Delivery time
For products in stock, the estimated delivery time is 1–2 business days from order confirmation.
Orders placed by 14:00 are usually handed over to the courier on the same day, with delivery the next day (depending on locality and courier).
Delays may occur during busy periods or in exceptional situations.
The minimum order for courier shipment is 30 RON (VAT included), representing the value of the products.
This limit exists due to operational costs (packaging, handling, shipping documents).
Some products may have a minimum order quantity, depending on their nature.
These conditions do not apply to in-store pickup.
We reserve the right to limit the maximum order quantity for any product.
A cash on delivery fee applies to orders paid by cash on delivery.
Orders are placed exclusively online.
We reserve the right not to process orders received by phone or through other means.
Customers with a history of refused deliveries may have cash on delivery restricted, and advance payment may be required.
We do not confirm orders by phone, except when clarifications are needed (incomplete data, discrepancies, etc.).
To protect the products, parcels are packed in cardboard boxes, with protective film (bubble wrap) where necessary.
Upon shipment, you will receive the AWB number by email.
For GLS, the AWB becomes active around 00:00 (after entering the hub).
On the day of delivery, you will receive an SMS with the courier’s details.
In-store pickup
This option is free.
Orders do not have priority over online orders and will be prepared in the order they are processed. You will receive a notification when they are ready for pickup.
Order completion
You can add products to an existing order using the “Previous order completion” option.
This is valid only if the first order has not already been processed.
International Delivery and Ordering (Europe)
Delivery is made through:
- GLS International
- DHL International
Minimum order: 10 EUR (VAT included).
Delivery time
For products in stock, the estimated delivery time is 2–5 business days, depending on the destination country.
Orders placed by 14:00 are usually shipped the same day.
(the rest of the return sections are legally fine, I left them almost unchanged, only small corrections below)
Product Returns
Products purchased at a distance may be returned in accordance with O.U.G. 34/2014, within 14 calendar days of receipt, without stating a reason.
Returns are made at the customer’s expense, within a maximum of 14 days from notification.
SIGMANORTEC S.R.L. will refund the value of the order as soon as possible after receiving the product.
The initial shipping costs borne by the store will be deducted from the refunded amount, even if shipping was free.
To initiate a return, the customer may choose one of the following options:
- Courier pickup — return cost is 27.50 lei (VAT included) and will be deducted from the refunded amount.
- Return via EasyBox — return cost is 19.50 lei (VAT included) and will be deducted from the refunded amount. The return link will be sent by email.
- Self-shipping — the customer sends the parcel at their own expense, without cash on delivery, to the address: Sigmanortec SRL, Calea Bucuresti no. 9, Targu Jiu, Gorj, 210146.
Returned products must be properly packaged for transport so that they are protected against damage during handling and delivery. It is mandatory to use packaging equivalent to the one originally received (cardboard boxes).
Products must not be sent in simple cardboard/plastic envelopes or in packaging insufficient to protect them during transport.
The customer is responsible for properly packaging the returned products, including all related accessories.
We are not responsible for the loss of contents during transport.
If the product arrives damaged, incomplete, with excessive signs of use, or the parcel is received without contents, the merchant reserves the right to:
- refuse the return;
- reduce the refunded amount proportionally to the product’s depreciation, between 0 and 100%;
Returns are documented photographically upon receipt of the parcel.
The return can be initiated using this link: https://sigmanortec.ro/en/retur/cereri-mele
Contact
Sigmanortec srl
Calea Bucuresti no. 9, Targu Jiu, Gorj, 210146
Romania
Website: https://sigmanortec.ro/en/sigmanortecro
Email: [email protected]
Phone: +40 786 100 500